Contacts in the Error box when sending an Email

Sometimes when you want to send an Email to either an individual, group, organisation or event a few of the contacts are put into the error box. There are two reasons that contact would be placed there. The first is that they do not have an email address - in that case there will only be the Name or Company name, there will be no email address between the two brackets (<>).

The Second reason is that the person has been unsubscribed - so they have used the unsubscribe link at the bottom of a bulk mail sent to them to unsubscribe. The way to check whether the contact has been unsubscribed is to hover with your mouse over the name - do not click on it - as that will take you to the contacts details - and you will lose your message.

When you hover a pop up will appear telling you that the contact has been unsubscribed from receiving messages according to their choice. Sometimes this happens in error - or perhaps the person has come back to you and said that they would like to receive bulk mails again. In that case you would need to remove the Unsubscribe block.

Go to the blue "Settings" link at the top right of the screen - and click on the "Unsubscribe Email" link on the page (you need to be a Business Manager for your company database to be able to do this). On the screen you will then see all the email addresses that have been unsubscribed, as well as the specific restrictions per email address - so whether it is a specific group, employee or all business. Find the email address that you need to remove the restriction from - and check the check box to the left of it. Then click on the red arrow next to the word "Email" - which will remove the restriction. You can now send this contact emails again.