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Senior monday.com Implementation Consultant
Are you a monday.com implementation consultant with a passion for building powerful, technical solutions? We’re on the lookout for a hands-on Senior Implementation Consultant to join our dynamic team. This is not a sales role—it’s for a true technical expert who loves solving problems and helping clients work smarter.
About the Role
As the maestro of our monday.com implementations, you will ensure a smooth and successful journey for our clients. You’ll translate their unique business challenges into robust, scalable monday.com solutions. From custom workflows and automations to more complex integrations, your skills will be the key to our clients’ success and satisfaction.
Key Responsibilities
- Lead the design and implementation of intricate monday.com solutions.
- Configure seamless integrations with third-party applications (e.g., Google Workspace, Slack, Make).
- Act as a technical expert to advise clients on leveraging monday.com features.
- Create comprehensive technical documentation and conduct training sessions.
- Stay at the forefront of new monday.com features and capabilities.
Required Technical Skills & Experience
- Deep expertise and proven, extensive experience in monday.com implementation.
- Strong technical understanding of workflow automation, APIs, and integrations.
- A solid grasp of project management and CRM principles.
- Exceptional problem-solving skills with attention to detail.
- A diploma, degree, or certificate in a relevant technical field is advantageous.
- monday.com Partner or Consultant Certification is a strong plus.
1st Line IT Support Engineer
Open Networks is seeking a motivated and technically proficient 1st Line IT Support Engineer to join our dynamic IT team. The successful candidate will be the first point of contact for all IT-related issues, requiring a strong customer service focus and exposure to Cloud technologies and Google Workspace or M365.
Key Responsibilities
- Serve as the initial point of contact for all IT support requests, logging and prioritizing incidents.
- Diagnose and resolve technical issues at the first level (hardware, software, network).
- Perform routine user account administration (creation, modification, termination).
- Provide fundamental support for cloud services issues (e.g., file sync, basic access).
- Administer and support end-users with Google Workspace or Microsoft Office 365.
- Accurately document and escalate complex issues to 2nd Line Support.
- Create and maintain documentation for IT processes and common fixes.
- Assist with tracking and managing IT inventory and hardware deployment.
Essential Skills (Technical)
- Minimum of 1 year of experience in a 1st Line IT Support, Helpdesk, or Desktop Support role.
- Proficient in supporting and troubleshooting Windows (10/11) and macOS.
- Foundational understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
- Proven experience or strong understanding of fundamental Cloud services (IaaS, SaaS).
- Hands-on experience with administration and support for either Google Workspace or Microsoft Office 365.
Essential Skills (Soft)
- Excellent written and verbal communication skills with a professional and patient demeanor.
- Strong logical troubleshooting and diagnostic abilities with attention to detail.
- Ability to manage and prioritize multiple tasks in a fast-paced environment.
- A proactive and collaborative approach to teamwork.
Desirable Skills
- ITIL Foundation certification.
- Relevant industry certifications (e.g., CompTIA A+, Microsoft 365 Certified: Fundamentals).
- Experience with ITSM/ticketing systems (e.g., ServiceNow, Zendesk, monday.com).
- Basic scripting knowledge (e.g., PowerShell, Bash).
- Professional Workspace Administrator or Cloud Digital Leader certification.
- Experience with Identity and Access Management (IAM) principles.